At BZera, we want you to feel confident and happy with every purchase. If something isn’t quite right, you may request a return in accordance with the policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where possible.
Be free from stains, makeup, perfume, deodorant marks, damage, or alterations.
Include proof of purchase or your order number.
Items that do not meet these conditions may not be accepted for a refund.
How to Request a Return
To request a return, please contact our customer support team with:
Your full name.
Order number.
Item(s) you would like to return.
Reason for the return.
Once your return request has been reviewed, our team will provide the appropriate return instructions.
Please do not send any products back before receiving return instructions from us.
Return Shipping
Unless the item is faulty, damaged, or incorrect, customers are normally responsible for the cost of returning the item.
We recommend using a tracked shipping service when returning your order, as BZera cannot be responsible for returned parcels that are lost or damaged while in transit.
Original delivery charges are generally non-refundable unless required by applicable consumer law or the order was incorrect or faulty.
Refunds
Once we receive your returned item, it will be inspected.
If your return is approved, your refund will be processed to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
You will be notified once your return has been reviewed and your refund has been issued.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is:
Damaged.
Faulty.
Incorrect.
Missing from your order.
Please contact us as soon as possible with your order number and clear photographs of the item where appropriate.
Our customer support team will review the issue and arrange a suitable solution, which may include a replacement, refund, or other appropriate resolution.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened, worn, or used.
These may include:
Earrings and pierced jewellery.
Underwear and lingerie.
Swimwear where the hygiene seal has been removed.
Bodysuits where the hygiene seal has been removed.
Beauty or cosmetic products that have been opened.
Personalised or custom-made products.
Gift cards.
Sale items may also have different return conditions where clearly stated at the time of purchase.
Your statutory rights are not affected.
Exchanges
If you would like a different size, colour, or style, please contact our customer support team.
Where direct exchanges are unavailable, you may need to return the original item for a refund and place a new order for the replacement item.
Availability cannot be guaranteed until the new order has been placed.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will try to cancel it.
Once an order has been dispatched, it may no longer be possible to cancel the shipment, and you may need to follow our standard returns process after receiving the order.
Late or Missing Refunds
If you have received confirmation that a refund has been issued but have not yet received the funds:
Check your bank or payment account again.
Contact your card provider or payment provider.
Contact your bank, as processing delays may occur.
If you have completed these steps and still cannot locate your refund, please contact our customer support team.
Return Abuse
We reserve the right to refuse returns where we reasonably believe there has been:
Excessive or unusual return activity.
Fraudulent activity.
Items deliberately damaged after delivery.
Products returned in a worn or unsellable condition.
Abuse of our returns policy.
This does not affect any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact our customer support team.
